Legal
Cancellation & Refund Policy
Last updated: 19 July 2026
Unused and unactivated eSIM data bundles are 100% refundable back to the user's original account balance within 60 days of purchase if technical activation failure occurs at the port of destination.
1. Eligible Refunds
A bundle is eligible for a full refund when it has not been activated or consumed, and activation could not be completed due to a verified technical failure (e.g. profile installation error, incompatible device flagged after purchase, or carrier provisioning failure) at the port of destination, provided the refund is requested within 60 days of purchase.
2. Non-Refundable Bundles
Bundles that have been activated, or partially or fully used, are non-refundable. This includes bundles where the eSIM profile has connected to a network and begun consuming data or validity days, even if the full data allowance was not used.
3. How to Request a Refund
Email support@netchalu.com with your order ID and a short description of the activation issue you encountered. Our support team may request a screenshot of the error or device eSIM settings to verify the technical failure.
4. Processing Timeline
Approved refunds are processed back to your original payment method via Razorpay within 7–10 business days of approval. The exact time for the refund to reflect in your account may vary depending on your bank or UPI provider.
5. Cancellations
Because eSIM bundles are delivered instantly upon payment confirmation, orders cannot be cancelled once payment has been verified. Please review your plan's coverage, data volume, and validity carefully before completing checkout.
6. Contact
For any refund or cancellation queries, contact support@netchalu.com with your order ID.